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TonyBet Support

TonyBet Support: Round-the-Clock Customer Service

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Review of TonyBet Support

No one wants it, but sometimes you just run into some hiccups while using a gambling site. At TonyBet, you can rest assured that the problem won’t linger. This is thanks to the platform’s 24/7 customer service, which is always available to assist. This guide will explain the different TonyBet support options and how to use them.

Online Contact Form

How to Contact TonyBet Support?

During our review, we found two main channels for customer support: TonyBet live chat and email support. To use the live chat, check the featured button’s main menu. Meanwhile, you can email info@tonybet.com (or info@tonybet.ca if you’re in Ontario).

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Phone Number

At the moment, TonyBet has no phone support option. This is a major drawback for some players and bettors, but we don’t see it as one. That’s because the live chat does the job if you want prompt help. Let’s look at it next.

Live Chat

In our opinion, live chat is the best TonyBet contact option. It’s featured on the main menu on the website or the TonyBet app. Simply click on the icon to launch a session, and you’ll be connected to an agent in real time.

While testing the live chat channel, our experience was nothing but pleasant. We were connected to an agent in less than five minutes. Afterward, it was instant and quick feedback with immediate resolutions.

We must mention that the agents are quite professional and knowledgeable. You can trust them to handle several queries, whether on account issues or about bets and casino games.

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Email Support

If you have a non-urgent or complex issue, we recommend using the TonyBet email option. As mentioned, the platform provides email support via info@tonybet.com. However, if you’re in Ontario, you must message info@tonybet.ca.

Typically, email is slower than live chat. However, it’s ideal for issues that require detailed explanations or documentation. You can always return to the emails to review the information.

It’s worth mentioning that the email channel is also open 24/7. However, we recommend sending messages during active hours, as that’s the best way to get quick responses.

TonyBet Customer Support Average Waiting Time

We can confirm that TonyBet Casino & Sportsbook makes efforts to provide quick help turnaround times. Let’s have a look.

  • Live Chat: Connecting to an agent should take no more than five minutes. It’s much faster in most cases.
  • Email Support: Expect responses in 6 to 12 hours. Sometimes, if there’s a lot in the queue, the feedback might be delayed for a long time, but it shouldn’t exceed 24 hours.
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